Thank you for choosing to purchase scented candles from our website. We are committed to providing you with the highest quality products and services. If you are not satisfied with your scented candle purchase or have any issues, we offer the following return policy:
Note: Due to the special nature of the product, scented candles cannot be returned after being lit and used.
Return Validity Period
You have the right to apply for return within 7 natural days after receiving the product. Please make sure to submit your return request within the return validity period. Returns will not be accepted after the expiry date.
Return Conditions
- Items must be in original packaging with all tags and cards attached.
- Items must be unused.
- Returned products should match the invoice or order information provided at the time of purchase.
Return Process
1. During the return period, please contact Quinzell Deshields by email [email protected] or +(1)(607) 446-3131 and provide the order number and reason for the return. We will process it for you within 1-2 business days. Please wait patiently for our reply.
2. After successfully applying for return, please use the original packaging to properly package the returned product and send it back together with the completed return label (the return label is in the original packaging).
Recipient: Quinzell Deshields
Mailing address: 801 Karluk St, APT 108, Anchorage, Alaska, 99501
3. After shipment, send the order number and courier information to [email protected] via email.
4. When we sign for receipt, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. Refunds do not include the $6 shipping fee on the customer’s first payment. To check the status of your refund, please check your PayPal account.
Return Shipping Costs
If you choose to return the product due to quality or transportation issues, we will bear the return shipping costs.
If you decide to return an item for personal reasons, the return shipping costs will be your responsibility.
Exchange Conditions
- Scented candles purchased at exportedhome.com.
- The return validity period has not expired.
- Exchange of the same product.
Exchange Process
1. During the return period, please contact Quinzell Deshields by email [email protected] or +(1)(607) 446-3131 and provide the order number and reason for the exchange. We will process it for you within 1-2 business days. Please wait patiently for our reply.
2. After successfully applying for exchange, please use the original packaging to properly package the exchange product and send it back together with the return label (the return label is in the original packaging).
Recipient: Quinzell Deshields
Mailing address: 801 Karluk St, APT 108, Anchorage, Alaska, 99501
3. After shipment, send the order number and courier information to [email protected] via email.
4. After we sign for receipt, a new filtered water bottle will be sent within 1-2 business days. Delivery time is 3-6 business days.
Exchange Freight
If you choose to exchange the product due to quality or transportation problems, we will bear the return shipping fee for the original product and the shipping fee for the new product.
If the product is exchanged due to the customer’s personal reasons, the customer will be responsible for the return freight of the original product and the delivery freight of the new product.
Relisting Fee
You don’t have to pay to republish your product.
About Refunds
The refund will be credited to your payment account within 1-2 business days. To check the status of your refund, please check your PayPal account.
Refund for canceled orders: Includes $6 shipping fee on customer’s first payment.
Refund for returns: Does not include the $6 shipping fee on the customer’s first payment.
We will do our best to ensure your satisfaction and a smooth return process. If you have any questions, please contact our customer service Quinzell Deshields by email at [email protected] or +(1)(607) 446-3131.
